The Delivery Choice is yours
We know that not all people and businesses have the same needs when it comes to sending and receiving freight. That’s why we’re delighted to be able to offer our customers plenty of choices and a variety of services to suit their requirements.
Our range of Delivery Choices includes our no-frills Authority to Leave delivery service, and our value-added Standard delivery and Signature delivery services. Together with our collections, return and international delivery services, these Delivery Choices give you the freedom to send and receive the way it best suits you. These services are available exclusively through our online customer delivery portal, aramexConnect.
Below you’ll find more information on our Delivery Choices, as well as a handy comparison tool.
Delivery Service
The Authority to Leave delivery is our basic, no-frills service. As part of this service, the courier will leave the parcel in a safe place at the delivery address if available. If unable to leave in a safe place, the parcel will be directed to the nearest collection point or back to the local depot. The receiver will be notified via the tracking page.
Delivery Service
For Standard deliveries, couriers will obtain a signature from the receiver when possible. If the receiver is unavailable they will leave the parcel in a safe place at the delivery address if available. If unable to leave in a safe place, the parcel will be directed to the nearest collection point or back to the local depot. The receiver will be notified via the tracking page.
Delivery Service
Our Signature delivery service requires our couriers to obtain a signature from the receiver. If that’s not possible, the parcel will be redirected to the nearest collection point. The customer will be notified where to collect their item from by SMS or email.
Delivery Service
Enhance the security of your deliveries with our Secure PIN service.
When this option is selected, a unique PIN is generated and sent to the recipient via SMS or email, ensuring that only the intended person can receive the parcel. At the time of delivery, our courier will require the entry of this PIN to complete the handover. If the recipient or an authorised person is unavailable or unable to provide the PIN, the parcel will be securely held at an Aramex depot until an alternative delivery arrangement can be made.
Our Collections service allows our couriers to pick up your parcel from a supplier or vendor, and deliver it to you. Whereas our Returns service allows your customers to easily return items to you. When booking either service, you can select our Authority to Leave, Standard, Signature, or Secure PIN delivery service.
International delivery is offered to 190+ countries via our easy-to-use online portal.
Our add-on Priority Service provides your parcels with a VIP treatment including:
- Skip to the front of the queue, with parcels sorted and loaded on the delivery van first
- Priority customer support via Sprinklr
- Competitive rates that are easy to calculate
- Availability to most areas within the Aramex Australia deeded network
- This service can be applied to any of our range of Delivery Choices services.
Comparing delivery choices
Here’s a comparison table of our delivery choices to help you identify the best service to suit your requirements.
| Service | Platform available | Signature obtained | $1,500 limited liability included* | Unsuccessful delivery | Suited for customers | Priority Service (fee applies) |
|---|---|---|---|---|---|---|
| Authority to Leave Delivery Service | aramexConnect/API integration | ✖ | ✔ (Cover for damage only) |
Pick up from collection point | With parcels of low value | ✔ |
| Standard Delivery Service | All platforms | Attempted | ✔ (Covered for loss and damage) |
Pick up from collection point | Who prefer but do not require a signature | ✔ |
| Signature Delivery Service | aramexConnect/API integration | ✔ | ✔ (Covered for loss and damage) |
Pick up from collection point, or 1 free redelivery | With high value items where obtaining a signature is essential | ✔ |
| Secure PIN | aramexConnect/API integration | ✔ (Secure PIN code entry replaces signature) |
✔ (Covered for loss and damage) |
1 free redelivery | With high-value items or sensitive documents where obtaining proof of delivery from the recipient is essential | ✔ |
*Terms & Conditions apply see our Conditions of Carriage for more information
Are you set up to use our online customer portal? We can help.
If you are not set up to use aramexConnect, our team can help to take your business online. It’s easy, convenient and comes with a huge range of benefits and features. To learn more about aramexConnect click here.
Open an account in less than 10 minutes to immediately enjoy the benefits. It’s free and easy to sign up here. To get assistance or to learn more about any of our products or services, contact your local Aramex depot and talk to one of our friendly team members.
