Enter your Aramex Australia label number into our online parcel tracker and then select online enquiry. We kindly ask that you complete the information in full and a member of our friendly team will investigate your claim as quickly as possible.
When making a claim, you’ll be required to provide two forms of evidence:
1. Cost price
You must be able to prove the cost price of the goods, for example providing a copy of the supplier invoice.
2. Type of goods
You must be able to prove the type of goods that travelled in the actual parcel, for example providing a copy of the selling invoice.