SERVICE UPDATE
Due to high demand, there are delivery delays of up to 3-4 days in some suburbs. Deliveries in and out of Cairns are impacted by highway closures. Click here for details.
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FAQs
View answers to the most commonly asked questions
Receiving a parcel
How do I track my parcel?
What should I do if my parcel hasn't arrived?
Delivery to a Safe place
When will my parcel arrive?
How do I arrange a redelivery?
Can I arrange a redelivery for a specific time?
Can I pick my parcel up from the depot?
What if my parcel arrives damaged?
How do I make a claim for a damaged or missing parcel?
What evidence is required to make a claim?
What's covered in your limited liability coverage?
What isn't covered as part of your limited liability coverage?
Sending a parcel
Where can I send parcels?
How do I arrange a pick-up?
When will the courier pick up my parcels?
Who is my contact at Aramex Australia?
How should I package my item?
Can I send a parcel to arrive at a specific time?
How do I track my delivery?
Are there any addresses that Aramex Australia can’t deliver to?
How long will it take for my parcel to be delivered?
What is cubic weight?
Joining Aramex
How can I become an Aramex Australia Customer?
How can I receive a quote based on my sending volumes?
How do you calculate your price?
Can I buy labels on account?
How do I order labels and satchels?
What are your payment methods?
What's your label refund policy?
What is your rate schedule?
Where do you operate in Australia?
Are there any items you don't carry?
What parcel coverage does Aramex Australia offer?
What isn't covered as part of your limited liability coverage?
How do I make a claim for a damaged or missing parcel?
Become a franchisee
What is a Courier Franchisee?
Can you send me further information on your franchise opportunities?
What is a Regional Franchise?
Find us
Where's my closest Aramex Australia depot?
How to contact your local depot?
Who is my contact at Aramex Australia?
How to contact my local Courier Franchisee?
aramexConnect - Getting started
What is aramexConnect?
What payment methods are available?
How do I sign up to aramexConnect?
I am an existing Aramex Australia customer, how do I sign up to aramexConnect?
I frequently send high volumes of parcels, can I sign up to aramexConnect?
How do I send a parcel?
What are the different item types I can send in aramexConnect?
What if I need to change the details of a booked consignment?
How can I ship International freight?
How do I import my address book?
How do I save the dimensions of a package size that I frequently send?
Am I able to send a one-off shipment through aramexConnect?
How can I save a receiver’s address to my address book?
I send to the same addresses regularly, can these be saved?
aramexConnect - Further functions
How do I view recent and pending consignments?
How do I search my booked consignments for a particular order?
How do I view consignments that have been created but have not yet been printed?
How do I search for a consignment that I have previously created?
Will I be charged if I don't send the parcel?
How do I run a report to show the delivery status of my consignments?
How do I obtain a Proof of Delivery?
Can I set a Low Balance Alert for my Wallet?
How do I see all of my transactions through aramexConnect?
How do I pay for consignment bookings?
How do I export financial statements through aramexConnect?
Is there a minimum amount to top up my wallet?
How do I know who will be collecting my consignments?
Can I get in contact with a Courier?
Can my customers initiate returns via aramexConnect?
How can I have an item collected and delivered to me?
How can I arrange for an item I’ve sent out to be returned to me?
aramexConnect - Administration
How do I view a list of my invoices?
How do I see all of my transactions through aramexConnect?
How can I pay for an invoice?
How do I set a default Delivery Choice in aramexConnect?
How do I view reports for my previous addresses?
Can I have multiple users on my account?
Does aramexConnect offer any API integration?
How do I set up my printer to print labels?
Are there any reports available to help me manage my account?
How can I change my password?
How do I change my pick-up address?
Contact us
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